• Details: subscription contracts begin when the transaction is complete and are subject to our Terms of Sale and License & Services Agreement. For trials, a payment method is required at sign-up and will be charged at the end of the trial period, unless cancelled first.
• Renewal: subscriptions automatically renew unless the renewal is cancelled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here.
• Cancellation & Refund: you can cancel your contracts and get a full refund within 14 days of initial purchase for monthly subscriptions, and within 60 days of payments for annual subscriptions. For annual renewal payments (including post-trial payment), you can get a pro-rated refund of the remaining months left in your term. For details, visit our Cancellation & Refund Policy. To cancel your contract or request a refund, click here.

Virus Protection Promise: To be eligible, you must have a qualifying subscription with automatic renewal. If a Norton expert is unable to remove the virus from your device, then you may receive a refund based on the actual price paid for the current term of your qualifying subscription. If you have a bundle (a qualifying subscription from Norton purchased with either another offering from Norton, or a third party offering), your refund will be limited to the Manufacturer's Suggested Retail Price of only your qualifying subscription for the current term, not to exceed the total bundled price paid. Any refund will be net of any discounts or refunds received and less any shipping, handling and applicable taxes, except in certain states and countries where shipping, handling and taxes are refundable. The refund does not apply to any damages incurred as a result of viruses. See Norton.com/guarantee for complete details.

Cloud Backup features are only available on Windows (excluding Windows in S mode, Windows running on ARM processor).

SafeCam features are only available on Windows (excluding Windows in S mode, Windows running on ARM processor).

Location Supervision features are NOT available in all countries. Click here for details. To work, the child's device must have Norton Family app installed and be turned on.

 2021 Norton LifeLock Cyber Safety Insights Report: Global Results

Video Supervision requires a browser extension on Windows and the in-app Norton Browser on iOS and Android. It monitors videos viewed on YouTube.com (but not YouTube videos embedded in other websites or blogs) and on Hulu.com (but only on Windows). It does not work with the YouTube or Hulu apps.

To suppress most alerts for Windows, full-screen mode must be in use.

Norton Credit Portal features can be accessed following successful registration and verification. Available to those over 18, who are residents of UK, IOM & Channel Islands. Full Terms and conditions apply. Norton Credit Portal features are provided by TransUnion International UK Limited, which is registered in England and Wales with company number 3961870 and is authorised and regulated by the Financial Conduct Authority under registration number 737740. Financial Conduct Authority authorisation can be checked on the Financial Services Register at www.fca.org.uk.

 Norton Family/Parental Control can only be installed and used on a child's Windows PC, iOS and Android device but not all features are available on all platforms. Parents can monitor and manage their child's activities from any device – Windows PC (excluding Windows in S mode), Mac, iOS and Android – via our mobile apps, or by signing into their account at my.Norton.com and selecting Parental Control via any browser. Mobile app must be downloaded separately. The iOS app is available in all except these countries.

Popular browsers are supported, including Chrome, Edge, and FireFox. Parental Control portal access is not supported on Internet Explorer. On iOS and Android, the in-app Norton Browser must be used to get the full benefit of the features.

 Requires your device to have an Internet/data plan and be turned on.

 Dark Web Monitoring is not available in all countries. Monitored information varies based on country of residence or choice of plan. It defaults to monitor your email address and begins immediately. Sign in to your account to enter more information for monitoring.

 24/7 Support is available in English only. See https://www.norton.com/globalsupport. Identity Restoration Support is only available 9:00 - 18:00 GMT (Mon-Fri), as they are not available 24/7.